Terms and Conditions

Prices

Prices are given in USD $. The client shall pay in the currency of the invoice. Prices shown in price lists catalog and on the website are subject to change without notice. Prices given in quotations are guaranteed for 30 days unless specified.

Shipping and delivery

Current shipping fees are available online at: https://www.codex-ing.com. The responsibility transfer from Codex-ing to the buyer of the goods is defined by the incoterm mentioned on the invoice. In most cases, Codex-ing will choose the shipper and book the transport for the client who is responsible to pay for the shipping. Products weights and sizes given are approximate and can vary according to the packaging method, unless the customer suggests otherwise. Some products may need a special transport method and or packaging.

Payment terms

Codex-ing requires a 100% payment (including shipping charges) before shipping. A credit line given by Codex-ing Biotech Ingredients for Cheese & to the client can be revoked at any time by Codex-ing.

Custom made products and special order:

Some custom-made products and order require a down payment. These orders are processed only when the down payment is received. The estimated delivery delays will then be considered from that day. The estimated delivery delays are not contractual and may vary under certain circumstances.

An order cancellation by the client, for which a down payment was given, leads to the loss of the down payment for the client to Codex-ing as compensation. If Codex-ing must cancel the client order, a full refund will be made to the client.

Products compliance and conformity

Unless specified in the contract, the responsibility of the compliance of the products to the local laws, regulations and codes, etc. is assumed by the client. The client should then mention the needed product specifications to Codex-ing in a written and detailed specifications document prior the order. Any modifications made to the products may result in additional costs assumed by the client.

Guarantee

If you are not satisfied with the quality of our product, please contact us immediately. We will gladly work with you to resolve a quality or application issue. Codex-ing takes no responsibility for damages or liability caused by use of our product in other products. We can only guarantee the quality of our products once they leave our facilities. It is up to you to assure that they are received and handled in a quality manner.

Always use a safe and sanitary method of dispensing cultures and other ingredients. In general, dairy cultures are manufactured such that the contents are intended to be used entirely. It is recommended to pour contents into measuring device and never insert anything into the package. Codex-ing takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.

Product return

Every product return needs a return authorization given by Codex-ing. Some products (non-ingredients) have a re-stocking fee. Due to the nature of our products, we are unable to accept ingredient returns as we cannot resell these items because of risk of contamination and mishandling.

Order cancellation/mistaken order

Shipping charges for orders errors or cancellation from the client are under his/her responsibility. The client should advise Codex-ing of the non-conformity of the shipment received under 24 hours and ask for a return authorization # before shipping.

Application

When buying from Codex-ing, the buyer explicitly accepts the above-mentioned conditions. This contract entirely includes the agreement between the parties and invalidates any other previous agreement. Any changes made to the following will be null and void. Unless intervention within a written document signed by representatives authorized by the parties. The buyer’s representative personally guarantees that he or she is duly authorized to bind the buyer to the terms of this contract. The buyer agrees that the seller will remain the sole owner of the goods until total payment. The terms and obligations of the following are an integral part of the contract agreed upon between parties, which are governed by the laws in force in the State of Florida. In case of a dispute, the parties accept to establish domicile in the State of Florida.